Privacy Policy

Good Housekeeping Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

Information You Provide

When you fill out our "Get a Quote" form or contact us directly, we may collect:

• Your name
• Phone number
• Email address
• Service preferences and details about your home
• Any additional information you choose to share in the message field

Information Collected Automatically

Our website is a static site and does not use cookies, tracking pixels, or analytics software. We do not collect browsing data, IP addresses, or device information through our website.

Third-Party Services

Our contact form is processed by Web3Forms, a third-party form handling service. When you submit the form, your information is transmitted securely via HTTPS to Web3Forms, which then delivers it to our email. Web3Forms' privacy practices are governed by their own privacy policy.

Our website loads fonts from Google Fonts. Google may collect limited technical data (such as your IP address) when fonts are loaded. See Google's Privacy Policy for details.

2. How We Use Your Information

We use the personal information you provide solely for the following purposes:

• To respond to your quote requests and inquiries
• To schedule and provide our cleaning and bin washing services
• To communicate with you about your bookings, including confirmations, reminders, and follow-ups
• To send you promotional offers or updates, only if you have opted in to receive them

3. How We Protect Your Information

We take reasonable measures to safeguard your personal information, including:

• All form submissions are transmitted over encrypted HTTPS connections
• We limit access to your information to authorized personnel only
• We do not store your personal data on our website — form submissions go directly to our secure email
• We do not sell, rent, or share your personal information with third parties for marketing purposes

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Service providers: With trusted third parties who help us operate our business (e.g., Web3Forms for form processing, Google Workspace for email), bound by confidentiality obligations
• Legal requirements: When required by law, regulation, or legal process
• Safety: To protect the rights, safety, or property of Good Housekeeping Services, our customers, or the public

5. Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Withdraw consent for us to use your information at any time
• Request deletion of your personal information from our records
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Quote requests and customer communications are retained for up to 24 months after your last interaction with us, after which they are securely deleted.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: