Terms of Service

Welcome to Good Housekeeping Services. These Terms of Service ("Terms") govern your use of our website and our house cleaning, bin washing, and related services. By using our website or booking a service, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services Overview

Good Housekeeping Services provides residential cleaning, deep cleaning, move-in/move-out cleaning, green bin and garbage bin sanitizing, odour removal, and related add-on services ("Services") in and around the areas we serve. All Services are subject to availability and scheduling.

2. Booking & Quotes

• All quotes provided through our website, phone, or text are estimates based on the information you provide (number of bedrooms, bathrooms, square footage, and condition of the home).
• Final pricing may vary if the actual scope of work differs significantly from what was described at the time of booking.
• A booking is confirmed only after you receive written confirmation (via text, email, or phone) from Good Housekeeping Services.
• We reserve the right to decline or reschedule a booking at our discretion.

3. Pricing & Payment

• All prices listed on our website are in Canadian Dollars (CAD) and are subject to change without notice.
• A deposit may be required at the time of booking to secure your appointment. The deposit amount will be communicated before confirmation.
• The remaining balance is due upon completion of the service, unless otherwise agreed in writing.
• We accept payment via e-Transfer, credit card, debit, or cash.
• Invoices not paid within 7 days of the due date may be subject to a late fee of $25 or 2% per month, whichever is greater.

4. Recurring Plans & Subscriptions

• Recurring cleaning plans (Weekly, Bi-Weekly, Monthly) are billed at the discounted rate for each scheduled cleaning.
• Recurring discounts apply only while the plan is active. Cancelling a plan reverts pricing to the standard one-time rate.
• Bin washing subscription plans (Monthly, Quarterly) are billed at the start of each period.
• You may cancel or pause a recurring plan at any time with at least 48 hours' notice before the next scheduled service. No cancellation fees apply.

5. Cancellation & Rescheduling

• 24+ hours' notice: Cancel or reschedule at no charge.
• Less than 24 hours' notice: A cancellation fee of 50% of the booked service price may apply.
• No-show / locked out: If our team arrives and cannot access the property, the full service fee may be charged.
• Good Housekeeping Services may cancel or reschedule due to weather, emergencies, or circumstances beyond our control, in which case no fee will be charged and we will offer the next available appointment.

6. Access & Preparation

• You must provide safe and reasonable access to the property at the scheduled time. This includes providing keys, codes, or being present to let our team in.
• Please secure or remove valuables, fragile items, and personal belongings before the cleaning appointment.
• Pets should be secured in a safe area during the service for the safety of both your pets and our team.
• If our team determines the property poses health or safety risks (e.g., hoarding conditions, biohazards, pest infestations), we reserve the right to decline or stop the service without liability.

7. Satisfaction Guarantee

• If you are not satisfied with any part of the cleaning, please notify us within 24 hours of service completion.
• We will return to re-clean the specific area(s) of concern at no additional charge.
• The re-clean must be scheduled within 48 hours of the original service date.
• Refunds are offered at the sole discretion of Good Housekeeping Services and are not guaranteed. We will always attempt to resolve the issue through a re-clean first.

8. Damage Policy

• We take reasonable care while providing our services. Clients are responsible for securing or removing fragile, valuable, sentimental, or irreplaceable items before service begins and for notifying us of any items requiring special care.
• Any concerns regarding damage must be reported within 24 hours of service and supported with photos.
• Good Housekeeping Services is not responsible for damage resulting from pre-existing conditions, normal wear and tear, improperly installed fixtures, unsecured items, or items that were not disclosed as fragile or requiring special handling.
• Where damage is determined to have been directly caused by our service, we will work with the client to reach a fair and reasonable resolution based on the item’s age, condition, and fair market value.
• We are not liable for:
  • Pre-existing damage, wear and tear, or items in poor condition
  • Damage caused by improper installation of fixtures, shelving, or appliances
  • Items not disclosed or secured prior to the appointment
  • Stains or marks that cannot be removed through standard cleaning methods
• Our total liability for any single claim shall not exceed the value of the service provided on that date.

9. Bin Washing Services

• Bins must be placed at the curb or accessible location on the scheduled service date, emptied of all waste.
• We use high-pressure hot water and eco-friendly sanitizing agents. Some staining or discolouration from prolonged use may not be fully removable.
• We are not responsible for damage to bins that are already cracked, broken, or in poor structural condition.
• Bin washing is weather-dependent. In cases of extreme weather, we will reschedule at no charge.

10. Health & Safety

• All Good Housekeeping Services team members are trained, background-checked, and follow health and safety protocols.
• We use eco-friendly, non-toxic cleaning products unless otherwise requested. If you have specific allergies or sensitivities, please inform us at the time of booking.
• If a member of the household has a contagious illness, please reschedule the appointment to protect our team. No cancellation fee will apply in this case.

11. Website Use

• The content on this website is for general informational purposes only. While we strive to keep information accurate and up-to-date, we make no warranties about the completeness or accuracy of the content.
• You agree not to use the website for any unlawful purpose or in any way that could damage, disable, or impair the site.
• All content, logos, and branding on this website are the property of Good Housekeeping Services and may not be reproduced without written permission.

12. Limitation of Liability

To the maximum extent permitted by law, Good Housekeeping Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or services. Our total aggregate liability shall not exceed the total fees paid by you for the specific service giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Good Housekeeping Services, its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of our Services, or your negligence or wilful misconduct.

14. Force Majeure

Good Housekeeping Services shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, government orders, labour disputes, or equipment failure.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein. Any disputes arising from these Terms or our Services shall be resolved in the courts of Saskatchewan.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or Services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

By using our website or booking a service, you acknowledge that you have read, understood, and agree to these Terms of Service and our Privacy Policy.